28 June 2017

New York City, New York Athletic Club

USA-Europe Shared Services and ITO Summit

28 June 2017



Registration and Coffees

Morning Focus:

Turbo-charge your Tech Company – with IT Talent from Central Eastern Europe

9:00 – 9:45

Introductory Comments and Case-Study: Building a Mini-Empire on the back of CEE IT Talent.

9:45 – 10:30

Start-Ups: Turbo-charging your Start-up or Early-Stage Business with IT Talent from CEE.

Cutting your burn-rate, speeding up your time-to-market.

10:30 – 11:00

Coffees and Networking

11:00 – 11:45

Unsung IT Outsourcing and Software development havens: Romania, Bulgaria and Belarus.

Panelists: 4 American high-tech/IT firms who have a significant ITO footprint in CEE explain what goes right, what can do wrong, and how to make it work.

11:45 – 12:30

In Focus: ITO and software development in Poland (with an added focus on Gaming), Hungary, and Romania

12:30 – 1:30


Afternoon Focus:

Shared Service Centers in Central Eastern Europe – with a special focus on US Mid-market firms

1:30 -1: 45

Introductory Comments: Bottom-line boosts from Shared Services Centers

1:45pm -2:30pm

Case Studies and Lessons Learned from the “front line”

Panelists: 4 American corporations who have already invested in CEE – both “new kids on the block” and “grizzled veterans” - give insights into how they made their decisions to invest, how their businesses are developing, and key success factors to make your SSC exceed expectations.

2:30pm – 3:15pm

The rise of financial Shared Services centres in CEE locations.

Panelists: 4 American financial corporations explain why they are in CEE, how their SSCs have developed differently than expected, and what services are being delivered.

3:15pm – 3:45pm

Networking and Coffee Break

3:45 – 4:30pm

Execution: How smaller size companies capitalize on Shared Services to achieve the benefits of cost savings, higher quality of service and improved control environment.

Panelists: A 3-person panel talks about Salary levels in CEE, staff attraction and retention, and the importance of location and office environment to making your SSC work well.

4:30 – 5:00pm

Robotic Process Automation and Intelligent Automation

6:00 pm

Awards Gala – Opening Cocktails and Networking

7:15pm – 8:45pm

USA – Europe SSC/ITO Awards (Seated Dinner; Tables of 10)

8:45pm – 11:30pm

Awards Celebrations, networking, wine tasting of top wines from Central Eastern Europe, and live music.